Shipping policy

Shipping Country/Region

• 48 contiguous US states – cannot be shipped to Hawaii

• Germany

• France

• Netherlands

• Italy

• Sweden

 

Shipping Policy

Product	Shipping Fees	Estimated Delivery Time	Shipping Methods
Robotic mower	Free Shipping	5-7 business days	FEDEX/DPD
Accessories	€ 9.99 (order<€99) Free (order≥€99)	5-7 business days	FEDEX/DPD

• If you shop from US, please visit our US store.

• If you shop from Germany, please visit our Germany store.

• If you shop from the France, please visit our France store.

• If you shop from Netherlands, please visit our Germany store.

• If you shop from Italy, please visit our Italy store.

• If you shop from Sweden, please visit our Sweden store.

• All the above days are business days.

• If the payment is delayed, the processing time will be lengthened.

• Shipping costs will be automatically billed at checkout based on your shipping address.

• The processing time of materials will be extended during the promotion period.

 

Orders Tracking

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.

Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.

Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.

 

Note:

• If there is any force majeure that causes our products damaged in transit, please contact us immediately at navimow-store@rlm.segway.com after you receive your package. And we hope to get your understanding and patience in this circumstance.

• Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.

• If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (navimow-store@rlm.segway.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.

• Please contact us at navimow-store@rlm.segway.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.

• If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at navimow-store@rlm.segway.com within the day with pictures and/or videos.