Navimow Worry-Free Delivery: Covered for Loss, Damage & Delays

Loss, Damage, Delays? All Covered.

1. Why is worry-free shipping so popular in e-commerce? Is this a must?

For complete peace of mind, Worry-Free Purchase protects your order from loss, shipping damage and delays.

It's an optional paid service, so you can focus on the excitement of your purchase.

Purchase and Cancellation Rules：

· It must be purchased at the time of placing the order. Not available after shipment.

· Effective immediately after shipment. Non-refundable once active.

· Cancellation is only possible before shipment, you can cancel the insurance directly in the confirmation email from Seel, or by contacting our customer service.

2. How does Worry-Free Delivery cover my orders in the event of loss, damage, or delay?

Type	Scenario	Compensation
Lost	¨ It shows delivered, but I still haven't received it. ¨ My packages are stolen. ¨ I haven't received it for over 15 days.	Full refund of order value (excluding shipping/insurance fees).
Damage	¨ The product arrived with noticeable cracks, breakage, deformation, damage, or crushing.	Up to full order value (excluding shipping/insurance fees). If the proposed amount doesn't meet expectations, you may continue negotiating with Seel on the claim page.
Delay	¨ Not delivered after the 30 days following order fulfillment are considered delay.	Fixed US$5 (converted to payment currency).

 

3. How to file a claim? and is there a time limit for this?

① You can find the e-policy email sent by Seel in the inbox of the email address used for your order. It contains your policy details and a link to the claims portal.

② Click on the “Report an issue” to access the claim center. you can also visit https://resolution.seel.com

③ Enter your order information and complete your submission with simple steps.

④ Wait for review.

Time Limits

Lost packages: Anytime once the conditions are met.

Damage: Within 7 days after receipt.

Delay: Within 90 days after payment.

4. What do I need to submit to support my claim?

Lost Packages:

Any one of the following

• Official proof of loss from the courier
• CCTV footage
• Written proof from a third-party authority
• Police report

Damage:

· Clear photos of the outer shipping box and the internal product packaging

· Clear photos showing the damage to the item

Delay:

No proof needed.

5. When to receive claim payment？

Once your submitted evidence is verified, you will receive the compensation in your chosen account within 3 business days.

6. What if I'm not satisfied with Seel's service?

If you are dissatisfied with the service provided by Seel, please feel free to contact Navimow customer support at navimow-store@rlm.segway.com