Refund policy

Thank you for purchasing our products. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

1.Cancellation

Before shipping: If your order has not yet been shipped, it can be canceled prior to dispatch. For pre-order items, cancellation is subject to the specific promotional rules for that product. Once canceled, payments will be refunded via the original payment method. Please note that a 5% processing fee may apply for canceled orders, depending on the payment method (e.g., credit card, PayPal).

 

After shipping: If your order has already been shipped, we will try to intercept the package. If interception is unsuccessful, please refuse delivery. Refunds will be processed once the returned item is received at our warehouse.

 

2.Return Requirements

a) The return period is 30 days from the date you received the product.

b) After submitting a return request, you must return the product within 7 days.

c）Returned items must be in unused condition, free from any damage or signs of unauthorized use, tampering, or modification. This includes, but is not limited to, issues caused by moisture exposure, ingress of foreign substances (such as water, oil, or sand), improper installation, or misuse.

Please use the original packaging. If it is unavailable, pack the product in accordance with Navimow’s recommended guidelines and ensure that all accessories are included.

If any items are missing or the product condition does not meet the above requirements upon return, we reserve the right to deduct the corresponding costs, including any loss in product value for which you are responsible.

d) After submitting the return request, you can choose either "exchange" or "refund" based on your personal needs.

e）Please note that for returns not caused by product quality issues or reasons attributable to the Navimow store, you will be responsible for a 10% restocking fee, the return shipping costs, and if there is any damages, the repair costs. All applicable fees will be deducted from the final refund amount.

3. Return Process

a) Contact Official Customer Support: Please contact our customer service team via email ( navimow-store@rlm.segway.com ) or the online chat in the Navimow APP to submit a return request.

b) Arrange Product Return: Consumers, following the guidance of the customer service team, should arrange for the product to be returned to the designated Navimow warehouse.

c）Please keep any proof of shipment after sending out the product.

d）Once the warehouse receives the returned product, we will inspect its condition and verify that the returned item matches the purchase order, return request, and stated reason for return. If the product is found to have human-caused dirt or damage, or have been used, or if there are discrepancies in the item information, your return request may be rejected or subject to a partial deduction for depreciation.

e) Arrange Product Refund/Exchange: The Navimow service team will arrange a refund or exchange based on the consumer's preference upon receiving the returned product.

4. Refund Information

a) If the return is due to product damage or quality issues, you are not required to bear the return shipping cost.

b) For returns without product quality issues, you will need to bear the return shipping cost and a 10% restocking fee.

c) Once Navimow's designated warehouse confirms receiving the returned product, Navimow will confirm the refund amount based on the actual situation, and the refund will be processed to the original payment account within 14 days.

d) If the product is not received within 14 days or evidence of the returned product is not provided, we may delay the refund.

5. Exchange Information

After confirming that Navimow's designated warehouse has received the returned product, we will dispatch a new device to the consumer within 5 working days.

6. Contact Information

If you have any questions or need assistance during the return and exchange process, feel free to contact our customer service team via email ( navimow-store@rlm.segway.com ) or the online chat in the Navimow APP.

The final interpretation of the above policy belongs to Navimow.

Thanks for your trust and support!